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Congratulations to Guadalupe from San Gabriel on the arrival of her beautiful baby girl, Sophia!

On Monday’s Teams Meeting, we discussed:

IMPORTANT REMINDER- VERIFYING/UPDATING CODING: Be sure before saving the HCFA, which creates the Claim ID on the Claim Management screen, that we pay close attention to the coding and make corrections/updates if needed.

·         We need to be sure the codes on your Claim Management screen match the coding on your Encounter Form, IVF, and Authorization (if needed) to minimize billing delays

UPDATE: Claim Management drop-down for changing Insurance at risk is currently not functioning properly.

·         We are working with Capture support to get this corrected.

·         Until we sort this out, we will need to create new Insurance Estimates via the Capture Invoice then work the “new claim” under the correct Insurance at Risk.

We're thrilled to announce that Rosie and Christian have welcomed a new addition to their family! Baby Christian Jr. made his grand entrance on Sunday, December 14th at 11:07 pm. Both Mom Rosie and Baby Christian Jr. are doing well as they adjust to their new routine. Dad Christian is on high alert, ready to respond to every little sound!

Join us in welcoming baby Christian Jr. to the world!

I am so excited to finally announce our Virtual Costume Contest WINNERS! THANK YOU to all who participated, this was so much fun!

Congratulations to:

BEST COSTUME-EMPLOYEE: Ashley Martinez as Kung Fu Panda!

BEST COSTUME-KID: Denise Moreno's kiddos as Ronald McDonald!

BEST COSTUME-PET: Tied!!!

+Arely Zuniga's pup Finn as Woody with his pals!

On Monday’s Teams Meeting, we discussed:

-Meal break violations: It is important that hourly team members take a full 30-minute lunch period. Even if you take a 29 minute and 47 second lunch, this is considered a meal violation. Hourly team members must take at least a full 30 minutes for the meal period. Anything between 30-35 minutes is perfect!

+A meal break must be taken within the first 5 hours of your shift, even if you’re not working a full day.

-Jenn sent an email on December 5^th entitled Important Reminders & Updates Regarding the Claim Management/HCFA Process:

+There are a few things we need clinic teams to improve or pay extra attention to in order to ensure claims are able to be billed and processed properly:

-The patient’s Member ID MUST be entered into Capture in the insurance tab. You should not skip filling in that section. If…

Please join me in welcoming our newest Sonus team member, Andrea Martinez! Andrea joined our Upland team as a Patient Care Coordinator. Welcome to the team Andrea!

Our Monthly Teams Meeting on November 17th, 2025 was replaced by a Virtual ReSound Training!

On Monday’s Teams Meeting, we discussed:

• Questions Regarding DOR & DOL: Questions regarding Department of Rehab and Department of Labor should go to the Sales Team (Jenn, Amber, Kelly, or Tabatha) and not the Worker's Comp Department. Thanks for your attention to this!

• Referring Provider in Capture: A referring provider is now required as part of the HCFA in order to process the claim. If the referring provider is missing, the claim will be sent back to the clinic as incomplete.

  -Use the referring physician on the auth or prescription.

  -If you do not have an auth or prescription, use the patient's primary physician from their intake form.

Please join me in welcoming our newest Sonus team member, Angelica Galindo! Angelica will be joining our San Diego teams as a roving Patient Care Coordinator. Welcome to the team Angelica!