Conference Call Notes

On Monday’s Teams Meeting, we discussed:

-Meal break violations: It is important that hourly team members take a full 30-minute lunch period. Even if you take a 29 minute and 47 second lunch, this is considered a meal violation. Hourly team members must take at least a full 30 minutes for the meal period. Anything between 30-35 minutes is perfect!

+A meal break must be taken within the first 5 hours of your shift, even if you’re not working a full day.

-Jenn sent an email on December 5^th entitled Important Reminders & Updates Regarding the Claim Management/HCFA Process:

+There are a few things we need clinic teams to improve or pay extra attention to in order to ensure claims are able to be billed and processed properly:

-The patient’s Member ID MUST be entered into Capture in the insurance tab. You should not skip filling in that section. If…

Our Monthly Teams Meeting on November 17th, 2025 was replaced by a Virtual ReSound Training!

On Monday’s Teams Meeting, we discussed:

• Questions Regarding DOR & DOL: Questions regarding Department of Rehab and Department of Labor should go to the Sales Team (Jenn, Amber, Kelly, or Tabatha) and not the Worker's Comp Department. Thanks for your attention to this!

• Referring Provider in Capture: A referring provider is now required as part of the HCFA in order to process the claim. If the referring provider is missing, the claim will be sent back to the clinic as incomplete.

  -Use the referring physician on the auth or prescription.

  -If you do not have an auth or prescription, use the patient's primary physician from their intake form.

On Monday’s Teams Meeting, we discussed:

REMINDER- COVERAGE: Be sure the Clinic Manager is involved in the discussion/decision of your coverage in another clinic so they can plan accordingly. This applies for PCCs and Providers.

REMINDER- BILLING STATUS CHANGES: Be sure to change the Minor Status to “Billing Packet Uploaded” in the “Claim Management” screen once your HCFA is complete and Billing Packet has been added to the “Billing Packet” section.

UPDATE- MISSING BILLING DOCUMENT SHIFT: As of 10/06/2025 we will be shifting our Missing Billing Documents out of Task and into the Billing Tab which will now be known as Incomplete Billing Packets.

·        Clinics will need to work on completing any current Missing Billing Document Tasks created for their clinic up to 10/06/2025 and work any Incomplete Billing Packets in the Billing tab.

OPTIONAL Q+A REGARDING MISSING BILLING DOCUMENT SHIFT: We will hold an optional Q+A to discuss…