Monthly Teams Meeting: July 20, 2026
On Monday’s Teams Meeting, we discussed:
For any billing to HCS or Tru Hearing (MBL plans) upon delivery be sure to update the Claim Management screen with the receipt showing payment in full as well as the updated Encounter Form.
These items are required for Billing
We will start publishing the Undelivered Units 60 days from Capture Invoice and the Undelivered Sales 60 days from Capture Invoice on our Revenue Updates.
We will be marking your clinic in red if there are more than 10 Undelivered Units.
Please use this as an opportunity to work through those Undelivered Items and make progress in lowering those numbers moving forward.
We do not get a 1-hour lunch period so door at most should be locked between 12-12:30 Lunch Period and no longer than that to avoid potential negative interactions. Being closed outside of that regular lunch period should happen only due extenuating circumstances alongside admin approval.
If you are a single PCC Clinic you may post a sign and doors can remain locked during that 12-12:30 period.
If you are a multiple PCC Clinic you should be staggering your lunches to ensure doors remain open (be sure all PCCs take lunch before hitting that 5-hour mark).
Updated Office Closure Policy was sent out on 7/7/26 alongside updated signage on 7/9/26
Physician referrals are the lifeblood of our company. We must work to maintain strong, respectful, and professional relationship with our Referring Physicians. We must focus on giving great/timely patient care while doing our best at accommodating our Physicians needs to maintain those relationships.
Remember audiograms and reports need to be sent no later than next business day